To see the current service state of an emergency unit in the US
The goal of a desktop walkthrough is to help the team to quickly simulate a service experience using smaple props like toy figurines on a small-scale stage (often built from LEGO bricks or cardboard), and test and explore common scenarios and alternatives. The critical deliverable is not the model of the map/stage but the experience of playing through the service experience step by step.
Preparation: Team Work // Understanding the Service: Youtube Video, Interviews with different roles, online articles // Prototype the Prototyping // Making Prototype
Scissors, glue, color pens, cardboard, logo models, toy figurines, sticky notes, digital camera, magnets
Chongyuan Yin, Priyanka Crunal Kalaria, Siyun Lu, Wendan Guo, Heidi Chang.
Documentation of processes and stakeholders journeys, shared understanding about criticalilty of elements
To imagine future state of Airport
LEGP SERVIOUS PLAY is a facilitation methodology developed by The Lego Group. The goal is to improve creative thinking and communication because it reduce embarrassment to judge models instead of people and it encourage the participants to get involved in co-creation process.
Devided AIrport Experience into Parking, Check-In, Security, Gates / Develop Model Through Lego Models/ Combine parts into the whole journey
Lego Model; glue, color pens, cardboard, Toy figurines, sticky notes, digital camera and black card board
The Whole Class Roster
Lego Model for Future Lego Model,
Report of whole class
To test physical objects and environment of a Starbuck store.
Cardboard prototyping is a common low-fidelity moethod to prototype and test the part of a service service. The advantages of cardboard is that it is cheal and can be built quickly. Full-size models help to set the stage for immersive experiences like investigative rehearsal or process walkthroughs.
Discuss the main stages of service process/ layout of space/ building the prototype/ Testing the process
A flexible space with good lighting and enough room to build, people, sheets of corrugated cardboard or foam board, scissors, tape, cutting mats
The Whole Class Roster
Raw video footage and photos, documentation of the tested variants
Prototyping digital artifacts and software to allow tech and UI experts to see beyond interface questions and discover other opportunities and alternatives for their projects.
Rehearsing Digital Services is a variant of investigative rehearsal that helps to prototype digital interfaces as if they were human conversation or interactions. Investigative rehearsal for digital services is a theatrical method to enable deep understanding and exploreation of interaction patterns, behaviors, processes, and user motivations through iterative rehearsal sessions.
Discuss the main stages of service process/ layout of space/ building the prototype/ Testing the process
A flexible, private space, furniture, whatever objects are at hand, a flipchart, a starting point
Chongyuan Yin, Priyanka Crunal Kalaria, Siyun Lu, Wendan Guo, Heidi Chang.
Insights, ideas, often also more questions and hypotheses, raw video footage and photos
Allow tech and UI experts to see beyond interface questions and discover other opportunities and alternatives for their projects.
xxxxx common low-fidelity moethod to prototype and test the part of a service service. The advantages of cardboard is that it is cheal and can be built quickly. Full-size models help to set the stage for immersive experiences like investigative rehearsal or process walkthroughs.
Physical Space Evaluation-Layout in Autodesk-Buiding 3D model in Sketchup-Simulate in Lumion
Tape measure
Chongyuan Yin, Priyanka Crunal Kalaria, Siyun Lu, Wendan Guo, Heidi Chang.
High quaility video to simulate the conditions of the reality